The Police Complaints Authority is independent of both the police and the prosecution service. The Police Complaints Authority handles conduct complaints and investigates criminal cases concerning police personnel and other personnel in the police and prosecution service who perform police tasks or tasks related to law enforcement or criminal prosecution. The Police Complaints Authority also handles conduct complaints and investigates criminal cases concerning defence personnel when the personnel provide assistance to the police.
It is the vision of the Police Complaints Authority through the fulfilment of its tasks and as an independent authority
- to contribute to ensuring the rule of law for all involved in police complaints cases,
- to create the greatest possible confidence among both the public and the police that cases concerning police personnel are handled correctly, objectively and in a sound manner in terms of rule of law,
- to ensure that cases are processed correctly and quickly, including making decisions on an objective basis that reflects the independence of the authority,
- to fulfil its tasks with the highest quality, service and efficiency,
- to ensure a very high degree of citizen accessibility and information dissemination and thereby contribute to providing the public with insight into the processing of police complaint cases,
- to establish and expand a strong international cooperation with similar authorities in other European countries.
The activities of the Police Complaints Authority are carried out in consideration of the fact that the authority is independent of both the police and the prosecution service.
The work of the Police Complaints Authority is characterised by impartiality, objectivity and quality.
The Police Complaints Authority is open, accessible and welcoming to the outside world and is constantly aware of its role in the legal community.
The Police Complaints Authority strives for a fast case processing that takes into account the serious nature of the cases and the consideration of the individual’s legal rights, including compliance with human rights and other recognised fundamental principles of law, including the principles of administrative law.
The employees of the Police Complaints Authority are friendly, responsive and competent.
The Police Complaints Authority also emphasises ensuring employee well-being through a good professional collegial environment, good and flexible working conditions and good opportunities for personal development. The employees are professionally competent, flexible, independent and committed. Emphasis is placed on versatility, both through varied work tasks and continuing education.
The Police Complaints Authority must be a modern and well-functioning workplace in terms of technology, local circumstances, working environment and internal service. Emphasis is placed on good internal communication, clarity about the distribution of tasks and cooperation across offices and professional groups.